Refund policy

Note:
The following withdrawal policy applies only to consumers residing within a member state of the European Union (EU) or the European Economic Area (EEA). Consumers residing outside these territories may only be granted a return or withdrawal option on a voluntary basis (see § 4 para. 3 of these Terms and Conditions).

Withdrawal Policy for Goods Delivered by Post

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Marios Mouratidis, An der Steinlücke 26, 57080 Siegen, Germany, Telephone +49 176 64180013, E-mail office [at] retroboter.net) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You may also declare your withdrawal electronically using the withdrawal function provided on our website. The corresponding button, labelled "Withdraw from contract", can be found in the footer of every page of our online shop. If you make use of this option, we will send you an acknowledgement of receipt of your declaration of withdrawal on a durable medium (e.g. by e-mail) without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

— To Marios Mouratidis, An der Steinlücke 26, 57080 Siegen, Germany, E-mail office [at] retroboter.net:

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.