Terms of service
Last updated: 4 August 2026
Part I: General Terms and Conditions
§ 1 – Provider, Scope, Inclusion of Terms
(1) The provider and contracting partner for the goods offered in the online shop at retroboter.net is Marios Mouratidis, An der Steinlücke 26, 57080 Siegen, Germany, telephone +49 176 64180013, e-mail office [at] retroboter.net (hereinafter referred to as “the provider”).
(2) These Terms and Conditions apply to all orders placed through the online shop retroboter.net. Separate terms apply to orders placed via third-party sales platforms.
(3) These General Terms and Conditions form part of every contractual agreement between the provider and the purchaser. Any conflicting terms of the purchaser are hereby rejected.
§ 2 – Product Offer and Conclusion of Contract
(1) The provider offers the items displayed in the online shop for sale. Colour representations may differ slightly depending on the browser used and the purchaser’s monitor settings; such deviations can never be entirely avoided for technical reasons.
(2) Product selection, conclusion and performance of the contract are carried out in German or English.
(3) The presentation of goods in the online shop does not constitute a legally binding offer by the provider, but a non-binding invitation to the purchaser to submit an offer.
(4) The purchaser selects the desired goods by placing them in the shopping cart. From the cart, the purchaser proceeds to the checkout, where delivery and payment details are entered. Before submitting the order, an overview of all details is displayed. Until submission, the purchaser may amend the entries at any time using the usual keyboard and mouse functions as well as the correction options provided during checkout, or may cancel the order.
(5) By submitting the order via the correspondingly labelled order button, the purchaser makes a binding offer to conclude a purchase contract for the goods contained in the shopping cart.
(6) The provider confirms receipt of the order without undue delay by e-mail. This acknowledgement of receipt does not yet constitute acceptance of the offer. The purchase contract is concluded only when the provider accepts the purchaser’s offer by a separate declaration of acceptance – as a rule the dispatch confirmation – or dispatches the goods to the purchaser. If the provider does not accept the offer within five working days of its receipt, the offer is deemed to have been rejected. In that case, any payments already made will be refunded in full without undue delay.
(7) The provider stores the contract text and sends the purchaser the order details, these Terms and Conditions and the withdrawal policy by e-mail. For reasons of data security, the contract text is not otherwise accessible via the internet. If the purchaser has created a customer account, orders can be viewed there.
(8) The provider will inform the purchaser by e-mail without undue delay of any delivery obstacles or circumstances preventing performance of the contract.
§ 3 – Prices and Payment
(1) Unless otherwise stated in the product description, the listed prices are total prices including applicable VAT.
(2) Shipping costs may apply in addition to the stated prices. These are shown separately during checkout and can be viewed in the respective product description as well as on the shipping information page of the online shop.
(3) The payment methods displayed during checkout are available to the purchaser. Which payment methods are offered in an individual case may vary depending on country, currency and cart contents.
(4) Payments are processed technically by the respective payment service provider. The terms and privacy notices of the relevant payment service provider apply in addition. The provider itself does not receive complete bank account or credit card details.
(5) Ownership of the goods remains with the provider until payment is complete.
(6) For deliveries outside the EU, customs duties and import taxes may apply and are payable by the purchaser upon delivery to customs. These charges are additional to the purchase price and shipping costs and are beyond the provider’s control.
§ 4 – Right of Withdrawal
(1) Consumers are entitled to a statutory right of withdrawal under applicable law. A consumer is any natural person who enters into a transaction for purposes not primarily related to commercial or self-employed activity.
(2) For consumers residing within the European Union (EU) or the European Economic Area (EEA), the statutory right of withdrawal applies. Details are set out in the withdrawal policy in Part II of these Terms. In the event of a valid withdrawal, we will refund all payments received, including standard shipping costs (but not any additional costs resulting from a delivery method other than the least expensive standard delivery offered by us). The consumer bears the direct cost of returning the goods, provided they were duly informed of this before purchase.
(3) In addition to the channels named in the withdrawal policy, we provide an electronic withdrawal function. The button labelled “Withdraw from contract” is available in the footer of every page of our online shop and can also be used without a customer account. Where a withdrawal is declared using this function, we will send an acknowledgement of receipt on a durable medium without undue delay.
(4) Consumers residing outside the EU or EEA have no statutory right of withdrawal. We may grant a voluntary return option; its scope, conditions and costs are defined in our return policy or a separate agreement. Unless otherwise agreed, outbound shipping costs will not be refunded, and return shipping costs are borne by the buyer.
Where a voluntary return is granted, we will refund the purchase price less all costs actually incurred by us. These include in particular outbound and return shipping costs, customs duties, import charges and taxes, customs clearance, handling, storage and processing fees, as well as payment service provider fees to the extent that these are not refunded to us. We will provide evidence of the costs incurred upon request.
(5) If a parcel is returned to us for reasons attributable to the buyer – in particular an incorrect or incomplete delivery address, refusal of acceptance, failure to collect the parcel from a branch, parcel locker or collection point, or non-payment of applicable customs duties and import charges – we reserve the right to deduct the costs actually incurred by us as a result from any refund due and to set them off against the refund claim. These include in particular outbound and return shipping costs, customs duties, import charges and taxes, customs clearance, handling, storage and processing fees, as well as payment service provider fees to the extent that these are not refunded to us. We will provide evidence of the costs incurred upon request.
If no valid withdrawal has been declared, the buyer is not entitled to a refund of shipping costs or the purchase price.
The statutory rights of consumers residing in the European Union or the European Economic Area in the event of a valid withdrawal remain unaffected.
(6) For deliveries outside the EU, customs duties, import taxes or handling fees may apply and are payable by the buyer. If goods are returned due to refusal to pay such charges or similar circumstances, paragraph (5) applies accordingly.
§ 5 – Warranty (Liability for Defects)
(1) The provider offers new goods only. Statutory provisions apply to liability for defects.
(2) If the purchaser is not a consumer, claims for defects become time-barred one year after delivery. This shortened period does not apply to claims involving injury to life, body or health, to grossly negligent or intentional breaches of duty by the provider, its legal representatives or vicarious agents, or in cases of fraudulent concealment or an assumed guarantee.
§ 6 – Consumer Dispute Resolution
The provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 7 – Final Provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers residing abroad, mandatory provisions of their home country remain unaffected.
(2) Should any provision of these Terms be invalid or unenforceable, the validity of the remaining provisions shall not be affected.
Part II: Information on the Right of Withdrawal
Note:
The following withdrawal policy applies only to consumers residing within a member state of the European Union (EU) or the European Economic Area (EEA). Consumers residing outside these territories may only be granted a return or withdrawal option on a voluntary basis (see § 4 para. 4 of these Terms and Conditions).
Withdrawal Policy for Goods Delivered by Post
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Marios Mouratidis, An der Steinlücke 26, 57080 Siegen, Germany, Telephone +49 176 64180013, E-mail office [at] retroboter.net) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You may also declare your withdrawal electronically using the withdrawal function provided on our website. The corresponding button, labelled “Withdraw from contract”, can be found in the footer of every page of our online shop. If you make use of this option, we will send you an acknowledgement of receipt of your declaration of withdrawal on a durable medium (e.g. by e-mail) without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)
— To Marios Mouratidis, An der Steinlücke 26, 57080 Siegen, Germany, E-mail office [at] retroboter.net:
I/We (﹡) hereby give notice that I/We (﹡) withdraw from my/our (﹡) contract of sale of the following goods (﹡) / for the provision of the following service (﹡)
Ordered on (﹡) / received on (﹡)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(﹡) Delete as appropriate.